Appspace 8.1 Platform Release Notes for Public Cloud (ac.26 – ac.57)

30 Nov 2022, Wednesday

Build 8.1-ac.44.3

FIXED BUGS

• AP-32510 – Unable to import an SVG file as a floorplan for Reservations.
• AP-32531 – Uploading an SVG file triggers the Error 400 “ColorBlend object that was set is not valid” error message.
• AP-32533 – Unable to save the Webex card in Library.

23 Nov 2022, Wednesday

Build 8.1-ac.44.2

FIXED BUGS

• AP-32339 – The Social Reactions bar for postings on the Employee View is missing.

19 Nov 2022, Saturday

Build 8.1-ac.44.1

FIXED BUGS

• AP-31805 – Unable to select the calendar date picker for reservations on the Employee View
• AP-32218 – Event sync issues with the calendar service may cause missing reservations.
• AP-32219 – Event sync issues due to long processing times with calendar service.
• AP-32233 – Unable to search or select other inputs from the dropdown, once the Add Attendees, Time, and Timezone filed were entered.

Build 8.1-ac.44

FEATURE UPDATES

Features	Description	Impact/Outcome
Users: Improvements	The user’s manager attribute is now part of the default SAML attributes, allowing users that have been provisioned via SCIM to display their manager’s name in their user profiles. OKTA is currently not supported in this release.	This feature is behind a Feature Flag.
Visitors: Support for Visitor Obfuscation	In line with Personal Identifiable Information (PII) retention policies, support for Visitor Invites and Visitor Directory obfuscation features are now supported, allowing Administrators to configure and determine the retention periods for visitor invitations and details.	Administrators can enable these features from the Settings > General tab in the Visitors module, with the ability to set the retention period up to a maximum of 180 days (30 days default). For visitor data obfuscation, the visitor creation date will be used as the criteria to determine validity, however if the visitor has an upcoming invitation in the system, the visitor data will not be obfuscated. For visitor invitation obfuscation, the invitation end date will be used as the criteria to determine validity.
Reservations: Improvements	Resource QR codes can now be customized to incorporate the organization’s logo when generating the QR Code. Checkpoint notifications are now sent when a user confirms a reservation within the checkpoint window.

RESOLVED ESCALATIONS

• AE-8578 – Resource capacity is limited even when there is no capacity constraint configured.
• AE-8636 – Portrait images are rotated and displayed in landscape, when uploaded to a Room resource.
• AE-8645 – The Device Tags are not consistently listed or in order when Devices are exported to a CSV file.
• AE-8647 – When publishing a channel to devices, zero (0) devices are displayed in Locations and Device Groups, regardless of how many devices have been registered in that location or device group.
• AE-8661 – Conflict displayed for retrospective reservation meetings due to capacity labels, even when capacity had not been configured.
• AE-8667 – The Home location is missing when exporting Devices to a CSV file.

15 Nov 2022, Tuesday

Build 8.1-ac.43.1

FIXED BUGS

• AP-32074 – Event sync issues with the calendar service may cause missing reservations.
• AP-32070 – Event sync issues due to long processing times with calendar service.

RESOLVED ESCALATIONS

• AE-8676 – Reservations configured with Google Calendar experience long delays when trying to make reservations.

5 Nov 2022, Saturday

Build 8.1-ac.43

FEATURE UPDATES

Features	Description	Impact/Outcome
First Time User (FTU) Enhancements	A new First Time User (FTU) workflow, allowing Account Owners to customize the Employee View to match their organization’s branding for a personalized app experience prior to logging in for the first time.	A new branding screen containing color and logo customization options for the FTU user once an account has been created and verified. The Products tab will be removed from the Dashboard, and will be replaced with a future enhancement
Visitors: Support for Visitor Deletion	In line with Personal Identifiable Information (PII) retention policies, support for Visitor Invites and Visitor Directory deletion features are now supported, allowing Administrators to configure and determine the retention periods for visitor invitations and details.	Administrators can enable these features from the Settings > General tab in the Visitors module, with the ability to set the retention period up to a maximum of 180 days (30 days default). For visitor data deletions, the visitor creation date will be used as the criteria to determine validity, however if the visitor has an upcoming invitation in the system, the visitor data will not be deleted. For visitor invitation deletions, the invitation end date will be used as the criteria to determine validity.
Reservations: Support for Visitor Type and Purpose Creation	Visitor Management now supports Visitor Type and Visitor Purpose customizations, providing Administrators with the ability to manage and maintain a list of visitor types and visitor purposes specific to their organization. In this initial release, the ability to delete is not supported.	The custom Visitor Type and Visitor Purpose will be reflected in the following sections: Visitor creation Visitor invitation Define visitor types for Checkpoints Define visitor types and visitor purpose that is displayed in the Employee View. Visitor Card
Channels: Support for Volume and Mute options	Support for Volume and Mute controls, allowing for audio controls to be configured on the Playlist Channel level.	New Volume icon on the Playlist Channel
WCAG 2.1 Improvements	As part of Appspace Web Content Accessibility Guidelines (WCAG) 2.1 improvements, accessibility for allowing keyboard-only navigation. This improvement also includes: Screen reader support has been added on the Concierge page of the Employee View, allowing reservations statuses to be read aloud.	This WCAG 2.1 improvement will only be available in the next upcoming release of the Appspace Employee View for Mobile
Employee View: Quick Posts Enhancements	In the event a card template is not selected for Quick posts, the default Announcement card template will be used for the following Quick posts: Text Quick Post Image Quick Post Multi-Image Quick Post Event Post
Employee View: Comments Posts Improvements	Comments on posts of the Employee View have been updated with the following improvements: Authors on the Employee View: Receive notifications on first level comments on posts. Ability to add and delete comments. Premium Users on the Employee View: Ability to comment on posts and feeds. Ability to view the comments counter on posts, and the post’s detail page. Ability to hide and show comments according to the Comment Settings.	This feature is behind a Feature Flag, and is under the Limited Release program.
Employee View: Share Posts Improvements	Posts on the Employee View now comes with a Share button, allowing employees to easily share the posts via email, or by copying the posts link.	This feature is behind a Feature Flag, and is under the Limited Release program.

RESOLVED ESCALATIONS

• AE-7725 – Webex devices registered via the Webex Control Hub eventually goes offline and out of sync on the Appspace platform.
• AE-8458 – The Employee View stops responding when trying to save a Specific Report in the Manager View of Reservations.
• AE-8534 – The meeting time of a reservation in the Reservations list changes when there is a timezone change, however, this is not reflected on the Reservation itself, causing confusion.
• AE-8540 – Unable to add content tags in Library, if the expiry date is left blank.
• AE-8564 – Unable to log in to Appspace, even after resetting the password.
• AE-8586 – Duplicate reservations displayed in Reservations listings
• AE-8615 – Resources containing reservation time constraints, can still be reserved by employees during this time.
• AE-8626 – SCIM provisioning fails when using certain subsets of emails.
• AE-8630 – Incorrect Home date displayed for upcoming reservations on the Employee View.
• AE-8659 – Resource displays “Resource is not available”, even when no reservations have been made on the resource.

4 Nov 2022, Friday

Build 8.1-ac.42.2

RESOLVED ESCALATIONS

• AE-8676 – Reservations configured with Google Calendar experience long delays when trying to make reservations.

29 Oct 2022, Saturday

Build 8.1-ac.42.1

RESOLVED ESCALATIONS

• AE-8534 – The meeting time of a reservation in the Reservations list changes when there is a timezone change, however, this is not reflected on the Reservation itself, causing confusion.

Build 8.1-ac.42

FEATURE UPDATES

Features	Description	Impact/Outcome
Reservations: Export Resources	When exporting resources from Reservations, users may use the Location Identifier column in the export file, as an additional form of reference. While the Location Identifier value is derived from Locations, it is not intended to be associated with the Location in the Locations hierarchy.	A new column Location Identifier has been added to the export resources report file, as a reference field for users. While this field appears in the Import Resources screen and sample file, the import function does not support Location Identifier updates during the import process.
Reservations: Visitor Registration	In order to identify visitor creation with ease, the Created At column has been added to the visitor directory listings. This visitor creation record for Visitor Management will also allow for future implementations, such as being used as a criteria for user verification when deletion or obfuscation settings for visitors are introduced in the near future.	A new column, Created At is added to the visitor directory listing, allowing for ease of reference when identifying visitor creation.

RESOLVED ESCALATIONS

• AE-8383 – Cancellation notification email sent when editing reservation details in Concierge.
• AE-8453 – Unable to batch Manage Home Location for multiple users.
• AE-8525 – Notifications window UI issue, where the top part of the notification is not displayed when there is a scrollbar.
• AE-8560 – Unable to log in to Appspace Private Cloud, due to incorrect SAML attributes mapping for JIT.

15 Oct 2022, Saturday

Build 8.1-ac.41.1

RESOLVED ESCALATIONS

• AE-8383 – Cancellation notification email sent when editing reservation details in Concierge.

Build 8.1-ac.41

FEATURE UPDATES

Features	Description	Impact/Outcome
Reservations: Improved Search Functionality	Users can now search for Buildings in Places on the Employee View by entering the building name (if known), or browsing from the highest location level right down to the Geo location that is supported today.
Reservations: Naming Checkpoints	Checkpoints can now be named for easier identification when displayed in Reservations.	A new field has been added in the Checkpoint configuration page allowing users to configure the checkpoint name.
Visitor Management: Bulk Visitor Invitations	Users can now send multiple visitor invitations by importing an .xlsx file containing a list of visitor information on the Visitors dashboard on the Employee View.	This feature is behind a Feature flag
Visitor Management: Bulk Visitor Check-ins for Facilitators or Hosts	Facilitators or Hosts can now select and perform multiple visitor check-ins in a single operation on the Visitors dashboard on the Employee View.	This feature is behind a Feature flag
Employee View: Event View Improvements.	The Employee View has been improved with the following functionality: Added date range picker for all day event Introduced autocomplete for Locations in event post Introduced time picker for time dropdown in event post Dynamic height for cover photo in in Feed/Channel Introduce default thumbnail for event item in Channel Editing view
Employee View: File Attachments on Posts	Improved Posts features now allow users to attach external files to a post, allowing employees to: View and download attachments in post Edit and delete attachments in post Add and share attachments in post	This feature is behind a Feature flag
WCAG 2.1 Improvements	As part of Appspace Web Content Accessibility Guidelines (WCAG) 2.1 improvements, the following accessibility for keyboard-only navigation has been included: Keyboard navigation on header action buttons on reservation or visitor side panel windows. Keyboard navigation automatically triggers virtual loading on tabs. UI improvements for Reserved and Check-in statuses.	This WCAG 2.0 improvement will only be available in the next upcoming release of the Appspace Employee View for Mobile

RESOLVED ESCALATIONS

• AE-8229 – Unable to validate the WWO provider on the Weather widget in Advanced Channels.
• AE-8406 – Out of Memory error triggered when querying Appspace user endpoints.
• AE-8414 – Unable to scroll the locations tree in the Locations tab from Devices.
• AE-8425 – Visitor invitations that are added in bulk are automatically canceled before the event start time.
• AE-8451 – Exception error displayed when accessing the Cisco Digital Signage Extension.
• AE-8464 – Users without an email are unable to login to the private cloud after upgrading to 8.1-ac-38.1
• AE-8544 – Performance issues when making reservations on resources configured with Google Calendar.

FIXED BUGS

• AP-31036 – The “Add Resource” button for the Outlook 365 Add-in displays the translation code, rather than the translated text when using Microsoft Outlook 2016.

13 Oct 2022, Thursday

Build 8.1-ac.40.3

RESOLVED ESCALATIONS

• AE-8544 – Performance issues when making reservations on resources configured with Google Calendar.

28 Sept 2022, Wednesday

Build 8.1-ac.40.2

This is an internal build focused on general platform stability and performance.

26 Sept 2022, Monday

Build 8.1-ac.40.1

RESOLVED ESCALATIONS

• AE-8420 – Reservation Rules not applied to resources, allowing resources to be reserved outside the reservable hours.

FIXED BUGS

• AP-31186 – Invalid email format displayed when inviting users, if user email contains capital letters.
• AP-31211 – Employee View banner cropped due to incorrect aspect ratio when displayed.

24 Sept 2022, Saturday

Build 8.1-ac.40

FEATURE UPDATES

Features	Description	Impact/Outcome
Analytic Reports (LR): Updated Reservation History Template	The Reservation History template for Reports have been updated to include two new columns, Amenities and Zone, that users can select when generating reports.	The column heading label for “Facilities” has been changed to “Amenities“. The Analytics > Reports feature is still in Limited Release (LR) and only available upon request. This feature is only available on Public Cloud.
Reservations: Improved Check-in Behavior	Reservations created or edited within the check-in period, will now set the resource into a Check-in state, and send out the confirmation and check-in emails (upon confirmation) to users.
Visitor Management: Bulk Visitor Invitations	Users can now send multiple visitor invitations by importing an .xlsx file containing a list of visitor information on the Visitors dashboard on the Employee View.	This feature is behind a Feature flag
Visitor Management: Bulk Visitor Check-ins for Facilitators or Hosts	Facilitators or Hosts can now select and perform multiple visitor check-ins in a single operation on the Visitors dashboard on the Employee View.	This feature is behind a Feature flag
WCAG 2.1 Improvements	As part of Appspace Web Content Accessibility Guidelines (WCAG) 2.1 improvements, the following accessibility for keyboard-only navigation has been included: Keyboard navigation on header action buttons on reservation or visitor side panel windows. Keyboard navigation automatically triggers virtual loading on tabs. UI improvements for Reserved and Check-in statuses.	This WCAG 2.0 improvement will only be available in the next upcoming release of the Appspace Employee View for Mobile

RESOLVED ESCALATIONS

• AE-8347 – The “Network Admin” user role is still displayed when exporting Users list, instead of “Location Admin”.
• AE-8351 – Unable to upload the IdP metadata XML file when configuring SSO on Private Cloud.
• AE-8385 – The Employee View scroll bar does not function correctly.
• AE-8399 – Unable to invite or delete users on Private Cloud.

10 Sept 2022, Saturday

Build 8.1-ac.39

FEATURE UPDATES

Features	Description	Impact/Outcome
Employee View Language Localization Update	Adding language support for Canadian French. Language localization features are still under Limited Release.	Languages supported: Arabic Canadian French English French German Italian Japanese Mandarin Spanish
Employee View Improvements	The Employee View has been updated to include the following improvements: Article View Support for a Back button, allowing users to return to their initial screens. Support for quick editing and removal of articles via the ellipsis displayed on the top right corner of the article. Event Post Support for an ICS download option, allowing events to be added to employee calendars via an ICS file. Support for an Event Card, based on the Announcement Card template, to allow events to be displayed on digital signage devices UI improvements aligning the user icon to the display name.	The Event post features are still under Limited Release.
WCAG 2.1 Improvements	As part of Appspace Web Content Accessibility Guidelines (WCAG) 2.1 improvements, accessibility to the User icon has been improved, allowing for keyboard-only navigation. This improvement also includes the use of alternative text in the following items, allowing for the utilization of screen readers: Images depicting no content displayed Card Titles in channels, channel group, and card content. All Statuses icons in filters	This WCAG 2.0 improvement will only be available in the next upcoming release of the Appspace Employee View for Mobile

RESOLVED ESCALATIONS

• AE-8038 – Unable to connect to Appspace via Webex Control Hub.
• AE-8282 – Unable to stop publishing channels to the web via the Web publishing feature.
• AE-8283 – The Publisher role ignores a channel’s Approval process, if the channel’s location is above the Publisher’s Home location.
• AE-8289 – Lengthy email address displayed when declining a reservation invitation on the Employee View.
• AE-8295 – Location admin unable to delete user.
• AE-8318 – Unable to invite users after migrating to Private Cloud.
• AE-8340 – Location button disappears, and unable to navigate sub-locations within a location.

1 Sept 2022, Thursday

Build 8.1-ac.38.1

RESOLVED ESCALATIONS

• AE-7628 – Incorrect time zone location automatically selected when making reservations on the Employee View.
• AE-7944 – Reservations created on the Employee View defaults to the incorrect time zone, instead of referring to the NTP server.
• AE-8364 – Reservations created defaults to the incorrect time zone, and requires to be changed manually.
• AE-8377 – Unable to change the content duration in an Advanced Channel.

24 Aug 2022, Wednesday

Build 8.1-ac.38

FEATURE UPDATES

Features	Description	Impact/Outcome
Appspace Places Microsoft Outlook Add-in	The Appspace Places Outlook Add-in has been improved to support Microsoft Outlook 2016.
WCAG 2.1 Improvements	As part of Appspace Web Content Accessibility Guidelines (WCAG) 2.1  improvements, all Appspace Employee View notifications will include an associated icon, in order to quickly identify the type of notification banners being presented to the user. Successful Notifications Error Notifications Info Notifications Warning Notifications	This WCAG 2.0 improvement will only be available in the next upcoming release of the Appspace Employee View for Mobile 1.3.33

RESOLVED ESCALATIONS

• AE-8221 – Font color (hex code) reverts back to default on the Annoucement card.
• AE-8227 – Unable to book resource from the Room Schedule card due to a 500 Internal Server Error.
• AE-8229 – Unable to validate the World Weather Online service provider with the Weather widget.
• AE-8237 – Meeting room unable to be booked by certain users.
• AE-8303 – The Check-In rule does not update to reflect current reservation event changes.

12 Aug 2022, Tuesday

Build 8.1-ac.37.2

RESOLVED ESCALATIONS

• AE-8307 – Checkpoints do not appear on the Visitor Kiosk card.

9 Aug 2022, Tuesday

Build 8.1-ac.37.1

FIXED BUGS

• AP-30486 – Browser becomes unresponsive when switching to Employee View from the Appspace console.

9 Aug 2022, Tuesday

Build 8.1-ac.37

FEATURE UPDATES

 

Features	Description	Impact/Outcome
Space Reservations: Update to Notifications and Warnings	Informational banners, such as notification and warning messages will now be made persistent on Reservation panels, allowing users to view these messages, even when scrolling through the panel to make a booking or perform other reservation tasks.	Previously, informational messages displayed on the Reservation panels can be scrolled off-screen, resulting in the user not seeing these messages when entering booking information. With this update, the informational banners will be made persistent on-screen and visible to the user on the Reservation panel.
Update to Reports (LR)	Users can now select and order the desired columns they want to be displayed in Reservation reports.	Support for Filters is added to the Report Columns Settings option, allowing users to select and order the columns they want to be displayed on the report. The Meeting Name column field will be mandatory is this report.

FEATURE IMPROVEMENTS

• Improvements inline with the Web Content Accessibility Guidelines (WCAG) 2.1:
  • Improved accessibility of Checkboxes.
  • Improved accessibility of Dropdown menus.
  • Improved accessibility of Typeahead Dropdown menus (predictive text feature)
  • Improved accessibility of Hyperlinks
  • Improved accessibility of Radio Buttons

RESOLVED ESCALATIONS

• AE-7705 – API causing errors and performance issues on private cloud deployments.
• AE-8127 – Content configured with an expiration date is deleted at midday instead of at 11:59 pm.

29 July 2022, Friday

Build 8.1-ac.36.2

RESOLVED ESCALATIONS

• AE-8208 – Google Calendar passport integration sync issues.

27 July 2022, Wednesday

Build 8.1-ac.36.1

RESOLVED ESCALATIONS

• AE-8157 – Unable to book, extend, or check-in to workspaces due to delay in latency times on specific devices.

26 July 2022, Tuesday

Build 8.1-ac.36

FEATURE UPDATES

Features	Description	Impact/Outcome
Passport Deletion Check	A new check is in place to ensure calendar passports that are currently in use, cannot be deleted. This prevents Resources configured in Reservations from going out of sync, or being inaccessible. When an Admin attempts to delete a passport, a check runs in the background determining if there are any resources currently in use linked to the calendar passport that is about to be deleted. If yes, an error notification, “Passport is in use“, appears on the top-right of the screen.	This deletion check feature is only applicable to calendar passports created for Reservations.

FEATURE IMPROVEMENTS

• Improvements inline with the Web Content Accessibility Guidelines (WCAG) 2.1:
  • Improved accessibility of the Date Picker feature in calendars.
  • Improved accessibility of the Search Autocomplete feature when navigating via keyboard only.

RESOLVED ESCALATIONS

• AE-7938 – Formatting and UI issues when viewing Reservation notification emails in Microsoft Outlook, such as the Manage Booking button being incorrectly rendered.
• AE-8208 – Google Calendar passport integration sync issues.
• AE-8209 – All recurring reservations are automatically cancelled when the Check-in rule is observed and executed in Reservations.
• AE-8214 – Room reservations are automatically checked-in without user interaction in Reservations.
• AE-8245 – Unable to enter numbers in the Phone Number field in the Visitor Registration form in Visitor Management.

22 July 2022, Friday

Build 8.1-ac.35.1

RESOLVED ESCALATIONS

• AE-8208 – Google Calendar passport integration sync issues.

12 July 2022, Tuesday

Build 8.1-ac.35

FEATURE UPDATES

Features	Description	Impact/Outcome
New Constraint: In-Person QR Code Actions	Introducing a new constraint, In-Person QR Code Actions, which requires attendees to scan a QR code at a physical location, forcing them to perform a check-in/check-out or other functions in-person.	When this constraint is enabled, attendees must perform the required actions on-site where the resource is physically located. Attendees will not be allowed to perform the actions remotely through the Employee View. This constraint is only applicable to resources and reservations created in the Appspace calendar.
In-person and Virtual attendees	In the Employee View, when you add attendees to a reservation, you have the option to edit and select the attendance type (In-person, Virtual) for each invited attendee.	The reservations panel in the Employee View will now list attendees as well as their attendance type. All reservations must have at least one in-person attendee. When an event has checkpoints, only the in-person attendee needs to complete the checkpoints.
Update to Reports	Users can now select the desired columns to be displayed in Visitor Management reports.	A new Columns drop-down menu is added with a Report Columns Settings option added it.

FEATURE IMPROVEMENTS

The following improvements were made this week:

• • Updates to streamline the formatting of pages and page titles in the Employee View. This includes Places, Reservations, Visitors, Videos, Apps, and Channels.

RESOLVED ESCALATIONS

• AE-8171 – When attempting to add a second enterprise app publishing to a playlist channel the blue +Add button does not work.
• AE-8162 – When the Default Building Reservation Name/Default Workspace Reservation Name follows the Organizer Name by default, names with special characters display incorrectly when creating a reservation.
• AE-8151 – Page stuck loading after approving or declining content to be added to channel.
• AE-8144 – Punctuations are not displayed correctly for the Arabic language in cards.
• AE-8136 – In User Profile > Settings, uploading a photo to a user profile using a mobile device will display an error message even when the photo updates successfully.
• AE-8125 – Under Reservations > Resources, setting an Active Period for a Constraint causes the Rule to be enforced outside of the Active Period dates.

FIXED BUGS

• AP-29880 – Failed to create reservations with a provider resource when the Book on behalf / Plugin passport setting is used for passports in Integrations.
• AP-29489 – In Reservations, after a user has responded to an event (Yes/No/Maybe), and the event is edited, the attendance is reset and user needs to respond again.
• AP-29336 – In User Profile > Settings, when a user changes the user icon or location, an error states that the changes have not been saved when the changes are updated successfully.
• AP-29129 – Under Reservations in map view, the drop-down menu is blocked by the map legend.

1 July 2022, Friday

Build 8.1-ac.34.2

RESOLVED ESCALATIONS

• AE-8186 – The View Map button does not display for some locations in Places on the Employee View.

28 June 2022, Tuesday

Build 8.1-ac.34.1

RESOLVED ESCALATIONS

• AE-8137 – Users are unable to cancel or delete outstanding reservations made on Appspace Reservations.

FIXED BUGS

• AP-29697 – Unable to create a Quick post from a playlist channel containing content from a folder on the Employee View.

24 June 2022, Friday

Build 8.1-ac.34

FEATURE UPDATES

 

Features	Description	Impact/Outcome
Support for Hiding Inactive Floors on the Employee View	The Reservations module allows floors to be hidden from being displayed in the Employee View Map view, by setting the floor status to “Inactive“.	Employees will not be able to view or select inactive floors and resources on that floor on the Employee View.
Support for Copying Reports  in Reports (LR)	The Reports module has been improved, allowing users to copy pre-existing reports via the new copy function.	The Analytics > Reports feature is still in Limited Release (LR) and only available upon request. This feature is only available on Public Cloud.

FEATURE IMPROVEMENTS

The following improvements were made this week:

• Deprovisioning users via the SCIM protocol returns licenses to the Appspace platform.
• The Employee View now allows places to be filtered via Zones.
• Improvements inline with the Web Content Accessibility Guidelines (WCAG) 2.1:
  • Improved accessibility of the Remove button in Visitors.
  • Improved accessibility of the Toggle switch
  • Improved accessibility of Buttons.

RESOLVED ESCALATIONS

• AE-8116 – Unable to delete user accounts that are duplicated from the same user on Private Cloud.
• AE-8125 – Max Capacity constraint rule is in effect immediately, and not within the specified duration set.

10 June 2022, Friday

Build 8.1-ac.33

FEATURE IMPROVEMENTS

The following improvements were made this week:

• A Map view option is now available when looking for resources via the Appspace Places Outlook add-in.
• Support for editing a quick post from the Employee View.
• Workspace order list in Concierge Dashboard calendar view will now be saved and displayed every time you log in.
• More fields have been added to the Reservation reports template.

RESOLVED ESCALATIONS

• AE-8054 – When a user attempts to delete a Rich Text card from the library, the card remains in the channel and the content is not removed.
• AE-8060 – Misleading notification message for Zombie Meeting: “Recurring event will be auto-canceled after two missed consecutive meetings” should be displayed instead of “Recurring event will be auto-canceled after two missed consecutive meetings.”
• AE-8069 – When an administrator declines the approval request to add content to a shared library, the content Editor does not receive a notification.
• AE-8073 – When content Editors add content to a channel, content administrators do not receive any content approval notifications.
• AE-8074 – Duplicate results when retrieving Reservation API for reservation resources.

1 June 2022, Wednesday

Build 8.1-ac.32

FEATURE UPDATES

Features	Description	Impact/Outcome
Enhancements to Quick Authoring in Employee View	In 8.1-ac.30, we introduced and allowed Publishers to directly create a post from the Home dashboard or from within a channel in the Employee View. The feature is now enhanced to allow scheduling and tagging.	Publishers may now schedule posts with start and end dates, and tag these posts to target curated feeds.
Support for Reservations Reports in Analytics Reports	Reports now include the following analytics for Reservations data: Reservations History	These reports are in addition to Visitor Management reports. The Analytics > Reports feature is still in Limited Release (LR) and only available upon request. This feature is only available on Public Cloud.
Improvements to Home Location	Account Owners or Location Admins may now set floors and zones as a user’s Home Location, in addition to geo, campus, or building locations. The Home Location can be configured via the Users module for one or multiple users/user groups.	When a user logs in to the Appspace console or the Appspace Employee View, they will only see content and/or resources available in their default Home Location. Users may switch their Home Location from their profile page in the Employee View or the Appspace console.

FEATURE IMPROVEMENTS

• • The search capabilities in the Reservations module have been improved to allow users to search based on the following:
    • • Location / Resource
      • Meeting Title / Name
      • Organizer Name
      • Organizer Email
      • Attendee Name
      • Attendee Email

• The following new Points of Interest (POIs) have been added for Reservations:
  • • Kiosk
    • Docking Station

RESOLVED ESCALATIONS

• AE-7918 – Unable to make reservations on the same day, due to checkpoints in place.
• AE-7926 – Unable to add a user to the Recipient list in order to receive Device Notifications.
• AE-7964 – The Reservations search bar does not function correctly.
• AE-8020 – Unable to set Reservation Resource to device.
• AE-8049 – Scheduling cards configured with Office 365 as the calendar provider requires re-authentication every few weeks.

FIXED BUGS

• AP-28963 – 404 error page displayed when downloading a report that does not exist anymore, instead of redirecting the user to the Library.

13 May 2022, Friday

Build 8.1-ac.31

FEATURE IMPROVEMENTS

• The Phone Number format validation has been removed, as it was preventing many customers from provisioning users via SCIM, due to the strict formatting validation applied on the Appspace platform. This allows phone numbers in different formats to be displayed on the console now.
• The Passthrough user settings has been removed from the Account Authentication Settings page for Private cloud deployments, as this feature had been deprecated since the introduction of licensing V3.

RESOLVED ESCALATIONS

• AE-7597 – Device licenses for deleted devices are not immediately returned, and may take up to 15 mins for the server to sync to reflect the current device licenses available.
• AE-7784 – Unable to display images on the Power BI card on BrightSign devices.
• AE-7856 – Unable to import a CSV file to update device information, due to receiving an ADO (ActiveX Data Objects) exception error that is caused by empty tags on the Private cloud.
• AE-7918 – Unable to make workspace reservations on the same day, due to custom checkpoints in place.
• AE-7963 – Only the first 100 Libraries are listed and displayed to the user with permissions to view all libraries.
• AE-7998 – Rule for restricting access to workspace resources creates a ghost rule in which the room remains unbookable forever.

FIXED BUGS

• AP-29031 – Quick post displays incorrect user name that contains Unicode text (Arabic, Chinese, and special characters).

5 May 2022, Thursday

Build 8.1-ac.30.1

FIXED BUGS

• AP-29005 – The Playlist Channel Analytics tab displays a blank page.

29 April 2022, Friday

Build 8.1-ac.30

FEATURE UPDATES

Features	Description	Impact/Outcome
New Analytics Reports (LR) feature	The Analytics > Reports tab will now include our new reporting module. Account Owners or Location Admins can: Customize, extract, and export the data to a .xlsx file. Schedule reports to run periodically and get the download link via an email or enterprise messaging notification In this release, the following two reporting templates are available: Visitor Directory Visitor History	This feature is only available to Visitor Management users upon request, and it will be behind a feature flag. Appspace’s age-old Proof of Play Metrics and User Activities tabs (reports) which were under Analytics > Reports have now been moved to System > Audit Logs.
Support for Quick Authoring from the Employee View	We’ve added the ability for Authors, Publishers, and Account Owners to directly create a post from the Home dashboard or from within a channel in the Employee View. Supports text, images, and video. The images and video will NOT be uploaded to the Appspace Library in this release.	Users with the appropriate roles do not need to switch back to the console to create or add content to any channel.

RESOLVED ESCALATIONS

• AE-7705 – Performance issues due to errors caused by running APIs on Appspace private cloud.
• AE-7808 – CSS issues with color on the Annoucement card, where the text field displays in black when highlighted text color is changed.
• AE-7891 – Permissions page becomes unresponsive, when navigating from Devices > Locations > Overview.
• AE-7913 – Inconsistent errors generated when updating the card templates.
• AE-7954 – Employee View filter does not recognize the ” ditto symbol.
• AE-7961 – Newly created card does not display thumbnails on the Playlist Channel, nor displayed on the device due to causing out of sync issues.
• AE-7974 – Building Pass bypasses rules and restrictions when created via the Create button on the Reservations tab.
• AE-7990 – Certain formatting features on the Resource Checkpoint rich text editor does not function correctly.
• AE-8000 – In a booked room, the “Occupied Until” time displays the booking start time, instead of the time the meeting ends.

FIXED BUGS

• AP-28951 – Unable to create new card themes in Library.

Build 8.1-ac.29.3

FIXED BUGS

• AP-28989 – Syntax coding error displays the Reservations header label code on the Employee View on Private Cloud
• AP-28990 – The “Occupied until” time displays the start time of the booked meeting, instead of the end time for reserved resources on Private Cloud.

26 April 2022, Tuesday

Build 8.1-ac.29.2

RESOLVED ESCALATIONS

• AE-7978 – Confirmation email notifications are not sent, when reservations are created on private cloud.

22 April 2022, Friday

Build 8.1-ac.29.1

RESOLVED ESCALATIONS

• AE-7784 – Unable to display Power BI dashboard images on the Power BI card.
• AE-7891 – The Assign Permissions window becomes unresponsive in Devices when trying to assign Location Admin or Publisher roles on private cloud.
• AE-7913 – Unable to upload customized card template due to write permissions access when uploading via the Edit icon.
• AE-7923 – Images from Library are deleted when removed from an Advanced Channel.

15 April 2022, Friday

Build 8.1-ac.29

FEATURE UPDATES

Features	Description	Impact/Outcome
Improvements to Employee App Home Layout	The Employee View Home page (dashboard) sees the following facelifts: New max width New Banner height and styling Welcome block Updated styling for Upcoming Reservations Updated styling for App Links Updated styling for News feed	Improved user experience.
Employee View Language Localization Update	Adding language support to the Concierge dashboard. Both the Concierge and Language localization features are still under Limited Release.	Languages supported: English French German Spanish

RESOLVED ESCALATIONS

• AE-7549 – Unable to generate custom Reservation report, due to an API error received when trying to retrieve reservation info in large numbers.
• AE-7808 – UI issues on the Announcement card text field, when user attempts to configure the card through the theme editor.
• AE-7848 – Longer wait times when login into Employee View on mobile as compared to the Employee View due to SSO token generation.

8 April 2022, Friday

Build 8.1-ac.28.3

RESOLVED ESCALATIONS

• AE-7807 – Unable to register new devices due to reaching the license limit, even though adequate device licenses are available.
• AE-7841 – Unable to change Account Owner through Salesforce, due to GUID returning null for the Account Owner.
• AE-7854 – Unable to invite user, as the user already exist on the Appspace platform.

7 April 2022, Thursday

Build 8.1-ac.28.1

RESOLVED ESCALATIONS

• AE-7199 – Unable to assign custom Editor role from the Cisco Digital Signage extension to Channels and Locations on private cloud.
• AE-7738 – Resource added through Reservations does not sync to the zone, and display on the Employee View when filtered by zones.
• AE-7830 – Visual bug that displays Rules being applied to resources that match the Resource Type, but not the Sub-Type of the rule.
• AE-7840 – Switching to All Day overrides existing reservation restrictions.
• AE-7851 – Multiple rules of the same constraint type do not get inherited correctly.
• AE-7853 – Custom Editor role missing from Appspace platform on private cloud.
• AE-7858 – Intermittent filtering issues on the Employee View when filtering by zones.
• AE-7870 – Unable to access Settings > App Configuration from the Appspace menu with Location Admin permissions.

Build 8.1-ac.28.2

FEATURE UPDATES

Features	Description	Impact/Outcome
Updated Appspace Login Page	During the initial release of the Appspace Login page, Appspace deployments that use both SSO and Appspace credentials, required users authenticating with Appspace credentials to switch to the classic login page. This has been fixed with the current login workflow, allowing the system to detect automatically which credentials are being used to authenticate Appspace, and redirect the user to the appropriate login screens.	The need for users to switch to the classic login page in order to authenticate with Appspace credentials is no longer required.

CARD UPDATES

• Visitor Kiosk card 1.4.1 – Escalation fixes

1 April 2022, Friday

Build 8.1-ac.28

FEATURE UPDATES

Features	Description	Impact/Outcome
Support for Language Localization on the Employee App	The Appspace Employee View now supports language localization in various parts of the Employee View UI, such as menu items, buttons, and system messages to be displayed in the user’s selected language. In this first phase, only French, German, and Spanish languages are supported.	Language localization options are available when you click the user profile icon and then Settings > Language on the Employee View. But in this release, this feature will be behind a feature flag. Customers must contact a CSM to enable it and only then they will see the Language option.
Support for SCIM (System for Cross-domain Identity Management) & HRIS (Human Resources Information System)	The SCIM compliance enables customers to leverage their HRIS and IdP (identity provider) systems as a source of record to create/import their own user attributes, leveraging Appspace’s integration capabilities that allow user-defined attributes to be created and mapped to external data sources. We currently only support SCIM integration with Okta and Microsoft Azure Active Directory (Azure AD) IdPs for automatic user provisioning.	Advantages of using SCIM are it allows both provisioning and de-provisioning of users, and provides greater flexibility in targeting content, creating groups, and applying security measures, in multi-domain scenarios via a standardized service. This is an alternative to using JIT & SAML to provision users.
Updated Appspace Login Page	The Appspace login page sees a minor facelift with updated colors, fonts, and streamlined status messages on-screen. In the backend, the login process now allows users to authenticate via the new login workflow that supports SCIM.	For Appspace deployments that use both SSO and Appspace credentials, the login page defaults to SSO. Users authenticating with Appspace credentials need to switch to the classic login page.

CARD UPDATES

• Tableau card 1.0 – Support to display Tableau dashboards.
• Schedule Board card 1.20 – New Map layout option for an enhanced and full-screen map layout.

RESOLVED ESCALATIONS

• AE-7744 – Content items within the playlist channel folder do not update to the latest Playout Properties Schedule edits when updated through the Configure Folder Settings in Channels.
• AE-7782 – Sync issues with Microsoft365 calendar provider; reservations canceled via the Reservations module are still appearing on the Outlook calendar, while bookings made via Outlook do not reflect in Reservations on the Appspace platform.
• AE-7792 – The reservation confirmation emails that are sent to users are not rendered correctly when viewed using Outlook.
• AE-7812 – The Status filter does not filter workspaces correctly in Places on the Employee View.

25 March 2022, Friday

Build 8.1-ac.27.2

RESOLVED ESCALATIONS

• AE-7820 – Edits made to card or content is only reflected on the thumbnail, and not in the Preview or Edit screens of the in Library

23 March 2022, Wednesday

Build 8.1-ac.27.1

FIXED BUGS

• AP-28368 – Unable to display or upload a floor plan in .svg format, even when the upload was successful in Locations.

18 March 2022, Friday

Build 8.1-ac.27

FEATURE UPDATES

Features	Description	Impact/Outcome
Third-Party Apps in Employee View	Administrators may choose to configure and enable third-party application links or sites based on location, user accounts, or user groups, on the Appspace Employee View.	Employees will see these app links on the Employee View home screen side menu, or can view them via the Apps menu.
Enhancements to Zones (Neighborhoods)	Introducing Zones (neighborhoods) as a resource type. Zones will now appear as a resource in your selected floor. Administrators can also define/create rules and restrictions that will provide limitations on resources within designated zones, which are reservable.	Once a zone is created for a floorplan map under Locations, then under the Reservations navigation tree, the zone will appear as a resource below your selected building & floor. Admins may edit this zone resource and add Constraint and Checkpoint rules.
System Icons Update	All system icons within the Appspace console are being updated to a 2px/24 grid style for standardization.	No name changes occur. But some icon sizes are expected to change.
Employee View Theming Options	The Theming Options button has moved from the Employee View dashboard to the Appspace sidebar menu in the console. The Employee View Theming Options is now configured via Settings > App Configuration from the Appspace console.	Only Admins with platform licenses can access the Theming Options for the Employee View in the console.
API v3 General Availability	The new API v3 site will be available with Public cloud 8.1-ac.27 and later at https://api.cloud.appspace.com/api/v3/docs/ The API v3 site has been redesigned with a new look and feel, providing developers a list of our APIs that can be used to build applications that integrate with the Appspace platform.	Private cloud customers will have access to API v3 documentation only once they have the 8.1-ac.27 build. The previous API v1 site will be deprecated.

RESOLVED ESCALATIONS

• AE-7508 – Editing a user profile removes inherited user licenses from the user.
• AE-7733 – Resending a user invitation, creates approximately 15 duplicate invitation listings in Users.
• AE-7752 – Unable to batch assign “NO CHANNEL” to multiple devices in a group in Devices.
• AE-7754 – Performance issues with Appspace console and Employee View.
• AE-7760 – Unable to add content to playlist channel directly from Library.
• AE-7765 – Unable to apply SSO configuration to private cloud due to corrupt MySQL data.
• AE-7776 – Runtime Error when displaying the Cards preview in Library.
• AE-7785 – Server Error 500 encountered when generating a new API token, or when calling the platform API with an existing API token in Integrations.
• AE-7805 – Records missing in custom report generated via calling the Reservations API.
• AE-7811 – Incorrect user license reflected when user is assigned or removed from a user group with Premium license.

11 March 2022, Friday

CARD UPDATES

• Visitor Kiosk card 1.4.0 – support for custom text and theme colours.

09 March 2022, Wednesday

Build 8.1-ac.26.2

RESOLVED ESCALATIONS

• AE-7776 – Unable to preview card content in Library in Appspace.

08 March 2022, Tuesday

Build 8.1-ac.26.1

RESOLVED ESCALATIONS

• AE-7754 – Performance issues with the Employee View when validating rules for a large number of resources in Reservations.

04 March 2022, Friday

Build 8.1-ac.26

FEATURE UPDATES

Features	Description	Impact/Outcome
Support for Cisco Webex Navigator	The Cisco Webex Navigator device is being supported as part of our Limited Release program, with Appspace App 2.44.	When administrators register a Cisco Webex Navigator device with the Appspace App, the Device module in the console will be able to display “WEBEXNAVIGATOR” as the device type.

RESOLVED ESCALATIONS

• AE-7705 – APIs cause error and performance issues in Appspace private cloud.

FIXED BUGS

• AP-27962 – Unable to view full settings for app publishing on Internet Explorer.
• AP-28036 – Authorization service display debug logs in production.
• AP-28067 – Invitation notifications not sent when DateTime and timezone for recurring events have changed on the Google Calendar Provider.
• Ap-28116 – Menu accent color fixed on the Employee View.
• AP-28118 – UI and grammatical errors on the Visitor Kiosk card.

28 Feb 2022, Monday

Build 8.1-ac.25.2

FIXED BUGS

• AP-28085 – User configured accent color is not applied to the menu in the Appspace Employee View.

26 Feb 2022, Saturday

Build 8.1-ac.25.1

FIXED BUGS

• AP-26150 – Black screen on newly registered devices displaying cards.

25 Feb 2022, Friday

Build 8.1-ac.25

FEATURE UPDATES

Features	Description	Impact/Outcome
Visitor Management General Availability (GA)	The Appspace Visitor Management system has been officially released and enables employees to leverage the Appspace Space Reservation system, the new Visitors module in the console, and the Appspace Employee View to invite visitors (external users) to meetings or events held in their organization.	The Visitor Management feature, which has been in Limited Release, is now available to the public. For more information, refer to the Configure and Manage Visitors – Administrator article.
Space Reservations: Update to Notifications	Additional notifications will now be sent to organizers and attendees when the following conditions are met: Notifications are sent when there is a change of date or time of an event, via email or enterprise messaging if enabled. Invite notifications are sent to attendees newly added to an event. Invitation canceled notification is sent to attendees who have been removed from an event.	Previously notifications were only sent when an event was created or deleted. If the “on-behalf” feature is turned on, then notifications will be sent if creating/editing from a calendar  provider. Notifications will be sent automatically, only when the Organizer is an Appspace user.
Space Reservations: Zombie Meetings	The Zombie Meetings feature allows administrators to set a new constraint to auto-delete or send a notification to the meeting organizer, when zombie meetings (unattended meetings) occur, with the option to set when the constraint will be triggered (i.e. cancellation of multiple consecutive meetings after X number of times).	When an organizer sets recurring meetings, but does not check-in resulting in auto-cancellation for that date, and this is repeated X number of times for the same meeting, then all the recurring meetings are either auto-deleted or a notification is sent to the organizer.
Multi-Zone Playlist Channel Update	Publishers can now publish a specific zone within the multi-zone channel  to an enterprise messaging app. Support for multi-zone channel orientation preview.	Publishers can also choose to publish multiple zones. Content creators may now preview their multi-zone channel in both landscape and portrait orientations.

CARD UPDATES

• Visitor Kiosk card 1.3.0 – General Availability with Visitor Management.
• Announcement card 3.4.0 – escalation fix.
• Milestone card 1.4.1– escalation fix.

RESOLVED ESCALATIONS

• AE-7678 – Custom layout for dual-screens missing after upgrading to Appspace 8.1-ac.20 in the private cloud.
• AE-7681 – Text truncated for room names on the Appspace Employee View on mobile devices.
• AE-7739 – Unable to delete old content within a folder in the Library.

FIXED BUGS

• AP-26150 – Devices do not correctly display content licensing in Device Licensing.
• AP-27626 – Previewing video content in the Banner zone in a multi-zone channel does not match the aspect ratio selected in the Edit tab.
• AP-27946 – Content items are incorrectly sorted when switching between full-screen and multi-zone templates.
• AP-27966 – Unable to change JIT user group in the SSO configuration page on the private cloud.
• AP-27989 – Playlist channel still displays the “Publish to App” icon even when content has been unpublished.
• AP-28045 – Device preview does not work on the Device Settings page.
• AP-28051 – Unable to create a new playlist channel with the “Full Screen” template, when adding content directly from the Library.
• AP-28052 – Unable to search for the “Full Screen” template from the drop-down menu in the Create Channel pop-up and screen, when adding content directly from the Library.

18 Feb 2022, Friday

Build 8.1-ac.24

RESOLVED ESCALATIONS

• AE-7549 – Calling the Reservations API fails when making a large number of reservations.
• AE-7674 – Unable to provision new users via JIT to private cloud after updating SSO certificate.
• AE-7676 – The “Error getting the device” message is displayed when accessing the Devices tab on private cloud.
• AE-7686 – Content is deleted from Library, when removed from an Advanced Channel.
• AE-7702 – Content is deleted from Library, when removed from a Media Zone widget in Advanced Channel.

FIXED BUGS

• AP-27284 – Converting a recurring meeting to a single meeting on the Google Calendar provider, does not remove the recurring meeting details in the Appspace console.
• AP-27734 – Channels assigned from the Device module directly may cause publishing data inconsistency.
• AP-27834 – Content assigned to a multi-zone with playback frequency restrictions configured, do not play according to the configured sequence.
• AP-27837 – The Channel Search API is unable to return results of channels or channel groups with punctuations.